Privacy Policy

Information We Collect

A. Account Information

When you create an account we may collect:

• Email address
• Business name
• Billing information
• Subscription plan details
• Stripe customer ID
• Brand customization settings
• Google review URLs

B. Platform Usage Data

• Anonymous session identifiers
• Funnel interaction events
• Star ratings selected by end users
• Answers submitted within review funnels
• Event tracking (clicks, page visits, copied reviews, funnel completion)

C. Payment Information

Payments are securely processed through third-party payment processors. We do not store full credit card numbers or payment credentials.

Information We Do NOT Collect

• Customer names
• Customer phone numbers
• Customer email addresses
• Google review content
• Audio recordings
• AI conversation recordings

How We Use Your Information

• Provide and maintain the Service
• Process subscriptions and billing
• Improve platform functionality
• Monitor platform performance and security
• Send account-related communications
• Provide customer support
• Prevent fraud and abuse
• Enforce our Terms & Conditions

SMS, Email & AI Communication Features

Users are solely responsible for ensuring they have obtained proper consent from recipients before using communication features. Ensure Hub is not responsible for misuse of communication tools.

Cookies & Tracking Technologies

We may use cookies to:

• Keep users logged in
• Analyze platform performance
• Improve user experience
• Track anonymous session activity
• Monitor usage patterns

Data Sharing & Third Parties

We do not sell your personal information.

We may share limited information with trusted third-party providers including:

• Payment processors
• Hosting providers
• Analytics providers
• Infrastructure and security providers

Data Security

We implement reasonable technical and organizational safeguards to protect your information. No internet-based service is completely secure.

Data Retention

We retain information only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Your Rights & Choices

You may have rights to access, correct, or request deletion of your information.

California Privacy Rights (CCPA)

California residents have the right to know what personal information is collected, request deletion, and opt out of sale of personal information.

We do not sell personal information.

Children's Privacy

Our platform is for business use only and is not directed toward individuals under 18. We do not knowingly collect data from children.

International Users

Services are operated from the United States. By using the Platform from outside the US, you consent to the processing of your information in the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the updated Privacy Policy.

Contact Us

For questions regarding this Privacy Policy, contact: